Professional Profile

With a variety of silo-ed technology components, you need someone to get the bigger picture & ensure that these integrate and perform in unison as a “Product” for your business (be it B2C / B2B / Internal context).

Image result for professionalI work as a Digital IT Agile Product Delivery Lead (across business analysis, product owner, project management, scrum master & quality assurance responsibilities)  with specialist knowledge & years of experience across the Full Stack of Digital Sales and Commerce Platforms (from Online Digital to Backend Supply Chain Management) who can seamlessly manage stakeholder expectations across all levels & is adept in creating product/solution roadmaps & delivering projects as per customer (internal / external) requirements on time & at the lowest possible cost to your business.

I have worked for 10+ years in independently empowered and accountable roles, mostly embedded within the client team, with multiple organisations globally (including Fashion Brands, Grocery Retailers, Departmental Stores, Intermediaries & Office Supply Chain) & have deep expertise across areas like:

  • Online Digital (Multi-channel E-Commerce, Online Web, Mobile, Handheld Devices, CMS, Customer Engagement, Loyalty, Payments, AI Chatbots)
  • Omni-Channel (Order Management, Single View of Stock, Merchandising, MDM, Ranging, Analytics, Fraud Checks, GDPR)
  • Supply Chain Management (Warehouse / DC Ops, ML-powered Replenishment, Logistics, Supplier Smart Contracts using Blockchain, Finance Invoices)

Some esteemed Client organisations I have worked with include:

Waitrose, Matalan, Arcadia Group, Staples, New Look,
Nike, Travelport, United NationsSelfridges & Co 

on behalf of:

Cognizant, Tech Mahindra  

I have hands-on experience in key ERPs including Oracle RMS, ATG Commerce, IBM Sterling OMS, JDA RedPrairie WMS, Manhattan WMoS along with complex systems integration through middleware with legacy systems as well as emerging technologies.

Oracle, IBM, Manhattan Associates, JDA, Microsoft, Software AG

Having demonstrated a strong track record of driving both Agile (Scrum & Kanban) / Traditional delivery, I’ve worked across geographies leading E2E project engagements & managed teams (including engineers / SDETs from other vendors & client FTEs) and have a passion to deliver software products that provide worthy benefits to customers.

Image result for skills icon Top Skills:

  • Product Management
  • Agile Project Management
  • Stakeholder Management
  • Business Analysis
  • E2E Product QA (including UAT)
  • International Client-Handling
  • Automation / DevOps
  • Distributed Team Management
  • Metrics-driven Delivery


You can reach out to me on

Piyal Mukherjee
MBA, Engineer, CSM®, PMP®


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